Privacy Policy
Your privacy matters to us at PrairieCanvasEcho
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide a tailored service that aligns with your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and website experience. This helps us understand which corporate floral options are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
PrairieCanvasEcho respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational steps to safeguard it. This involves safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.
Secure Storage
Personal details are kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to shield information during communication between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission is ever completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you might be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as necessary to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment records: seven years to satisfy tax and accounting rules
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences in your browser. Note that turning off certain cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only PrairieCanvasEcho and our site. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal requirements. If substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
PrairieCanvasEcho Privacy Team
Floral Studio, 43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within one week.